Innovation in “PACT”

Innovation in PACT resides primarily in the simultaneous and coordinated implementation of three strategies that comprise the work packages that will generate the initial deliverables:

A) Public-private partnership organisational strategy for the optimization of results and resources efficiency.

The innovations involved are:

– Joint assessment of expert-professional situations.

– The professional expert has multidimensional diagnostic tools for positioning the exclusion, the result of which can be shared and complemented with the user, who designs and follows an explicit itinerary based on their life project that indicates where specific support may be needed at particular stages..

– The CASE HANDLER is responsible for the verification of compliance with the stages of the itinerary and the removal of the obstacles that may appear, especially the ones that come from the Network. Thus, the case handler acts as a facilitator.

– The new approach involves diagnosis based on capacities rather than deficiencies.

– People and families cared for do not only reduce their dependence on the system but they are also reconverted into a valuable resource to the community.

B) Model of comprehensive care (empowerment- autonomy- case handler) from a multidimensional approach to exclusion.

This innovation is especially important not only for the improvement of an efficiency hypothesis but for the synergies that can generate in form of future innovations.s.

The innovations involved include:

– Adoption of a common mission (among different organisations) with the same vision, information and intervention, based on common protocols adopted by public and private actors.

– Shared professional, material and financial resources at the service of the common mission.

– System of Unified Access to Social Services (SAUSS) which is open to interventions by actors from the private sector as an essential tool for one-stop-shop management.

– The logic of sharing processes and resources will generate synergies and discoveries. The Network will develop from being an agreement between actors to a modus operandi

C) Implementation of a population approach (segmentation) that will provide a proactive social services system as a prevention of problems and an active needs detection strategy.

The innovations involved are:

– A proactive care model which will have lists organised by segments of the population which have a predictive character in terms of the processes to be followed if not intervened. This allows the care providers to act proactively using the Network system data jumping any risks emerging in consultations and screenings.

– A professional system of intervention protocols, “toolboxes” and resources suitable for each segment.

– The average investment per case can be calculated previously (intensity of care required and the related costs) and the chances of success.

– The opportunity cost involved in the non-intervention decision can also be calculated.

– Finally, situations, people and initiatives can be connected together in a synergistic way in the territory.

The simultaneous combination and coherent interrelation of the three strategies will produce an effect of synergistic feedback. The Network will be enhanced by the inter-professional learning of the intervention model and the possibility of implementing collective actions through segmentation. The intervention model is also enriched by the agreed participation of professionals from different organisations and it will receive data for proactive intervention. Segmentation will be possible thanks to the Network agreement to share information and to the ontological reflection from professionals incorporated into the new model.

How does this align with the new strategies of social innovation?

The objectives of PACT are to pilot a new approach within the reality of a social services system that is at a crucial stage of increasing demand, but also at a point with a high potential for learning and change. This new approach includes the strategies set out in the Social Investment Package, i.e. one-stop-shop integrated care; personalised attention through high quality case handlers and innovative public-private partnerships.

The PACT project is the practical implementation of the Theory of Change in the Social Services of Castilla y León.
Its goals are fully aligned with the EaSI ‘Innovation in social services’ (VP/2014/008) call since they respond to: 1) the need to provide responses to the advance of poverty and social exclusion, caused especially by the decrease of income and job loss due to the economic crisis; 2) the need to achieve convergence between the methods and the uses of resources of public and private institutions in the field of social action to achieve more efficient and rational interventions.


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